PAYMENT

Visa

Mastercard

Maestro

American Express

Klarna

Sofort

Apple Pay

Google Pay

Shop Pay

We will send your invoice to your e-mail address after fulfilling the items. Thank you for contacting us!

Once you have returned the products, the refund process will begin.

1- Processing the return package takes 6-7 business days. We will e-mail you once we have processed your return and approved a refund.

2- Banks' refund time frames:

Credit Card / Debit Card: Maximum 14 Working Days

PayPal: Maximum 3 Working Days

Klarna: Maximum 3 Working Days

From the moment we approve the refund, your bank starts to process it. The time it takes to process the refund differs between banks and the payment methods. You will receive your refund using the same method that you used to pay for the products.

DELIVERY

Restructuring of all workplaces in order to keep the distance between employees minimum 2 meters. Double temperature control at the main entrance of the warehouse. Survey on contact with infected people twice a week. Numerous preparations for disinfecting hands. Employees have been provided with face masks and gloves. Anyone who can work as home-office works from home to reduce the number of people in the warehouse. Disinfection of work equipment, forklifts and Tablesat least once per shift. Break schedule drawn up to reduce the number of people in canteens and social rooms. The need to wear face masks in changing rooms, corridors and public areas.

Standard shipping fee is 3.99 GBP. We offer Free Shipping for order over 35 GBP.

The products in the official DeFacto shop may divided into delivery times of 2 - 4 and 6 - 8 business days. If you buy two different products with a delivery time of 2 - 4 business days and a delivery time of 6 - 8 business days, you will receive two different deliveries. You can find the number of days your order will arrive in the description section of the products on our website. Please note that weekends are not business days. You can track your package with the tracking number that is sent to you when your order leaves our warehouse.

You can always contact us by sending an email to support.uk@defacto.com e-mail address.

Yes, you can place your order with the address of your workplace.

When your package is on its way, you will receive a tracking number to your email address.

You can view the status of your package by clicking the Tracking Status that was sent to your email. If this information is not sufficient for you, please contact us at support.uk@defacto.com

First you need to check your e-mail box, if you received more than one tracking number, please check the status of the parcels by clicking second tracking link.

If you have one tracking number and did not receive all products you have placed in your order, please contact us by at support.uk@defacto.com e-mail address.

Your shipment is attempted several times to the delivery address. Then it may be left with your neighbours. In this case you will be informed by the courier company.

ORDER

You can track your package with the tracking number that will be sent to you when your order leaves our warehouse.

You can find information on protecting your data in the footer menu.

No, we do not have a minimum order value for creating an order.

In the header you will see a contact symbol with which you can register first. On our main page in the header you can select your category. After selecting a main category you will see an overview of the sub-categories. Choose your sub-category so you can browse our existing lines. You can also sort the product list according to various features such as price, colour and size. If you like an item, go to the item, select your size and click the “Add to cart '' option. If you want to complete your order, you can click on the shopping cart in the header on the right and click on the option “Checkout” Now you are in the information page. Enter your contact information and delivery address. When you are done click on ‘Continue to shipping’. Here you can check / review your information. If the information is correct, click on “Proceed to payment”. If you have also entered your payment methods, you can check your order. Finally, when you click on “Pay now”, the online shop is ready to go. When your order is placed, you will receive an automatic confirmation e-mail. As soon as your package has left our warehouse you will receive a tracking number.

Updating or cancelling the order is not possible in DeFacto Online Store.

Only online orders are accepted.

We do not have an order function for sold out products. You can click on the Wish List button and Notify Us and we will try to restock the product for you.

RETURN

Yes, if you do not like the product, you can return it within 30 days.

You can start your return process with the link https://returns.defacto.com/. You should enter your order number (starts with OMC) and your email address (you used for placing your order) and press the submit button. After submitting, just mark the items you are sending back and pick a return reason on the return panel. On the last stage, select carrier and press continue. You will be able to save and print a digital PDF label for your return. Just print the return label - simply attach to your parcel and take it to your nearest Hermes drop-off point. Hermes Parcel Shop List

If you have difficulties on the return portal, you can also start your return via the link below;

Return the order

If you have further questions, please do not hesitate to contact us via support.uk@defacto.com

DISCOUNT

You can enter thediscount code at checkout.

SUBSCRIPTION

You can enter your email address in the subscription section in the footer menu.