HOW TO RETURN?

Yes, if you do not like the product, you can return it within 30 days.

You can start your return process with the link https://returns.defacto.com/. You should enter your order number (starts with OMC) and your email address (you used for placing your order) and press the submit button. After submitting, just mark the items you are sending back and pick a return reason on the return panel. On the last stage, select carrier and press continue. You will be able to save and print a digital PDF label for your return. Just print the return label - simply attach to your parcel and take it to your nearest Hermes drop-off point. Hermes Parcel Shop List

If you have difficulties on the return portal, you can also start your return via the link below;

Return the order >>


If you have further questions, please do not hesitate to contact us via support.uk@defacto.com